EUONEX
Upcoming Product Ecosystem Product

Customer
Communication

A comprehensive omni-channel customer support workspace. Built to deliver the same high-end features as Intercom and Freshdesk, but at a cheaper, highly cost-effective price point.

Manage your support tickets, customer message queues, live website chat, and automated auto-responders through a single unified team inbox — cutting operations costs while scaling service delivery.

UNIFIED INBOX · TEAM VIEW
EMAIL Priya S. — Payment query
Hi, I wanted to check on invoice #2840...
Open
WA Ravi M. — Product upgrade
Can we add more users to the plan?
AI Draft
CHAT Website visitor #4820
What's included in the Enterprise tier?
Leadz AI
Avg. first response time today 1m 24s
5+
Channels unified
AI
Auto-draft responses
Real-time
Team collaboration inbox
99.99%
Delivery SLA
Platform Capabilities

Every Channel. One Platform.

Stop switching between apps. Manage every customer conversation from a single, unified workspace.

Email Marketing & Dispatch

Drag-and-drop email builder, automated sequences, A/B testing, contact segmentation, and detailed open/click analytics with deliverability monitoring.

WhatsApp Business

Official WhatsApp Business API integration. Send bulk notifications, manage two-way conversations, and automate transactional messages at enterprise scale.

SMS Campaigns

High-volume SMS dispatch with delivery receipts, DND compliance, template management, and real-time campaign analytics for transactional and promotional messages.

Live Chat & Support

Embeddable website chat widget with team routing, AI-powered response suggestions, canned replies, and escalation to Leadz AI for after-hours coverage.

Ticket Management

Customer support ticketing with SLA tracking, priority queues, auto-assignment rules, internal notes, and CSAT rating collection after every resolved ticket.

Analytics & Reporting

Team performance dashboards, channel-by-channel volume reports, first-response-time tracking, CSAT scores, and automated weekly executive summaries.

Intercom Power. Smarter Pricing.

Join our early access group to test the Customer Communication Platform and save up to 70% on your monthly messaging costs.